After-sales Technical Support
After-sales technical support means that once the equipment works in an abnormal state or client meets some questions during operation, clients or users can call, fax and email us for technical support. After we confirmed the request, we will arrange technical support to help locating the fault point, raising solutions and solving the issue. In the dealing process, we will offer different solution such as telephone support, long distance support and onsite technical support based on different issues. We can also provide repair services and emergency backup plan, which includes hardware malfunction repair, software malfunction repair and other requirements.
We will offer patrol service provide that maintenance contract signed. We will send engineer for onsite inspection periodically to locate potential risks so as to reduce odds of malfunction and keep the equipment running stable and steady.